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Hey, there!

We help K-12 IT leaders like you automate ticketing and service with the only all-in-one customer service and intelligence platform purpose-built for K-12 education.

We'd love to treat your team to a free team-building lunch and talk to you more about how we're helping over 500 school districts across the nation bring IT under the same roof as other communications, offer fast and accurate omnichannel support for internal and external stakeholders, and automate workflows. 

Schedule your free lunch and learn »

Want to skip the lunch and schedule a call with one of our experts instead? 

Get a demo with your account rep »  

Listen to Dr. TJ McCray, former CIO and current Deputy Superintendent at Madison Metropolitan School District (Wisconsin), talk about why customer service matters and how departments from IT to HR can work together to deliver the best possible experience.

Schedule your free team-building lunch.

img_2@3xWe sent party supplies to 5 department leaders from your district team.

You got streamers, and your fellow leaders got everything from cups to napkins to plates — all that's missing is the lunch. You have everything you need for a well-deserved afternoon of food and fun with your team! 

But our goal is to bring you together for more than just one day — we want to help unify your district's communications and workflows to help you deliver consistent, superior customer service at every touchpoint, from every department. 

Together, let's build a future of cohesive districtwide customer service! The first step is scheduling a short introductory meeting with our team (we'll bring the lunch).  

Trusted by these districts around the country

Check out our IT ticketing solution —

purpose-built for K-12 school districts

k12insight-logo-lets-talk

Let's Talk Automated Communications Platform

Let’s Talk is a cloud-based platform that helps school districts deliver superior customer service. It's the only all-in-one, enterprise-wide customer experience and intelligence platform built for education, plus it has an optional AI-powered chatbot for 24/7 communications access.
 
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Technology teams across the country rely on Let's Talk to help them:

  • Save up to 60% of time previously spent on ticket routing, so they can focus on more important things.
  • Provide omnichannel support for internal and external customers, so everyone can get the help they need when they need it.
  • Eliminate silos and improve collaboration by combining IT ticketing with districtwide workflows.
  • Make their workdays easier with AI-powered keyword recognition that automatically routes inquiries to the right people or teams.

Revolutionize IT ticketing and improve workflows in your district

K12 Insight can help your IT department simplify workflows to decrease response times and ensure every question is answered by the right person at the right time. 

K12 Insight can help your team automate and streamline ticketing to simplify communications and ensure omnichannel support for internal and external customers with Let’s Talk — our customer service and intelligence platform.

It automatically reroutes inquiries to the appropriate person or department using keyword recognition and brings IT ticketing under the same roof as other districtwide communications and help desk processes.

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Ithaca City Schools
Minimizing risks while improving user experience

CIO Zach Lind relies on Let’s Talk to deliver fast, effective, and engaging service to his district’s stakeholders. Because the platform streamlines communications processes and integrates with data sources, they've been able to elevate security measures and cut down on "answer shopping" behind the scenes. 

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Palo Alto Unified School District
Increasing communications access

PAUSD's CTO Derek Moore wanted to swap his district's 300+ shared email inboxes for a more streamlined approach. He found Let's Talk and hasn't looked back! Find out how his team has combined IT ticketing with districtwide workflows to simplify ticketing and provide omnichannel support for all stakeholders.

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Ashley Cowger Executive Director of Strategy & Integration | Indianapolis Public Schools (Indiana)

"Closing tickets isn’t the same as serving people well. Most IT leaders are running tech stacks that are exhausting, time-consuming, and expensive for everyone. In every way, it’s time for a change. That's where Let's Talk comes in."