On-demand conversation

How two districts are using a focus on customer service to drive re-entry & recovery this spring

The pandemic has created staggering gaps in schools.

Teaching and learning is being transformed. There’s a massive human element to this work. Parents and staff are interacting with schools in ways as never before — and expectations are changing. How you respond could mean the difference between a successful recovery and endless frustration.

Listen on-demand as we talk with two school leaders whose commitment to customer service is helping them build relationships, migitgage learning loss and bring their communities back together stronger than ever.

You’ll learn:
  • What’s working & what’s not
  • How to build trust with stakeholders
  • A tested framework you can apply to close gaps



Carlos Hernandez

Webmaster, Community Relations Specialist

Osceola Schools, Fla.


Liliana Valadez

Executive Director, Parent Advocacy & Support Services

Dallas ISD, Texas

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