
Back-to-school survival essentials
How two districts are using a focus on customer service to drive re-entry & recovery this spring
The pandemic has created staggering gaps in schools.
Teaching and learning is being transformed. There’s a massive human element to this work. Parents and staff are interacting with schools in ways as never before — and expectations are changing. How you respond could mean the difference between a successful recovery and endless frustration.
Please join us April 22 at 2 p.m. EST as we talk with two school leaders whose commitment to customer service is helping them build relationships, migitgage learning loss and bring their communities back together stronger than ever.
You’ll learn:
- What’s working & what’s not
- How to build trust with stakeholders
- A tested framework you can apply to close gaps
THOUGHT LEADERS

Carlos Hernandez
Webmaster, community relations specialist
Osceola Schools, Fla.

Liliana Valadez
Executive director, parent advocacy & support services
Dallas ISD, Texas